Terms & Conditions

OVERVIEW
Please read these terms and conditions carefully before making any purchase with the online shop of The Tree Stationery & Co.

PRICING
Prices are in Hong Kong Dollars (HKD) and are subject to change without prior notice. All orders are subject to price in effect at time the order is placed. Prices do not include shipping, duties and taxes.

PAYMENT
We accept payment by VISA / MASTER credit cards. 

SECURITIES CAPABILITIES
The payments will be transferred through PayPal.  PayPal is a payment services provider and acts as such by creating, hosting, maintaining and providing our PayPal Services to you via the Internet.

CANCELLATIONS
Once your order has been placed, no cancellation and refund is available.

SHIPPING
Once you've paid for an order, it is usually shipped out within 2 - 5 working days. The actual number of days it will take for the order to arrive at your address will be determined by your chosen shipping method. Notification will be sent via email in case of any shipment delay. Please contact us directly if your order is time-sensitive and make sure to choose the fastest shipping method upon checkout.

For international orders, our online store cannot automatically generate the correct shipping cost. Therefore, once we receive your order, we will first pack it, obtain the best quotation from our couriers, then confirm the shipping cost with you over email. We will not charge your credit card until we have confirmed the final amount with you.

Please refer to the following for details of the available delivery methods:

Destination Invoice Value Shipping Charge
Pick up at The Tree Stationery & Co. All N/A 
Hong Kong Less than $500 HK$50 flat fee
Hong Kong HK$500 and above FREE
Macau All HK$40 (Actual amount will be determined after we package the order)
China All HK$60 (Actual amount will be determined after we package the order)
Rest of world All HK$60 (Actual amount will be determined after we package the order)

PRE-ORDER
Expected delivery period will be stated on the pre-order product page. The delivery date may change subject to actual supply condition. Notification will be sent via email in case of any shipment delay.

DAMAGE
All items are carefully inspected and packaged prior to shipment. Please check your order upon arrival for any damage. If items have arrived damaged, please email info@thetreestationery.com with photos of the damaged part within 7 days of receiving your order, together with your name, order number, contact number, item details. Please also keep the original package for inspection.

WARRANTY
Warranty applies to certain products only, please refer to the specific warranty policy on the product page. The Tree Stationery & Co. reserves the right to inspect the damaged product before having any obligation under this limited warranty. The Tree Stationery is not responsible for damages caused by improper installation, maintenance or operation. Our warranty extends to products purchased only by the original purchaser.

PRODUCT DESCRIPTION AND COLOURS 
We will endeavour to ensure that the content and the product descriptions on www.thetreestationery.com are as accurate and complete as possible. We however do not warrant that “content” and product descriptions are accurate, complete, current or error free. We have made every effort to display as accurately as possible the colours of our products that appear on www.thetreestationery.com. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.